Official v12bet Documents
At v12bet, we take your privacy seriously — not merely as a compliance formality. This Privacy Policy clearly explains what personal data we collect, why we need it, how it is used and protected, and your rights as a member under Personal Data Protection Act 2010 (PDPA) Malaysia.
Our Privacy Principles
Privacy is not just a policy on paper — it is how we operate every day in managing the personal data of v12bet members.
V12bet only collects personal data that is genuinely necessary to deliver our services — account registration, payment processing, identity verification, and customer support. We do not collect excessive data that has no direct relevance to these purposes.
All personal data and financial transactions of v12bet members are transmitted via HTTPS with 256-bit SSL encryption — the same level of security used by Malaysia's online banking systems. Data stored in our databases is also encrypted to industry standards.
V12bet does not sell, rent or lend members' personal data to any third party for marketing or commercial purposes. Your data is only shared with service providers directly involved in the operation of our platform, and solely for the purposes clearly stated.
As a v12bet member, you have the right to access your personal data, request corrections to inaccurate information, apply for data deletion in certain circumstances, and withdraw consent for data processing. All such requests can be submitted through our support team.
All of v12bet's data processing operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you are protected by local Malaysian law — not merely internal policies that a platform can change at will.
V12bet sets clear data retention periods for each category of information. Data is not kept longer than necessary to fulfil the original purpose for which it was collected, or to meet related legal obligations. Once the retention period expires, data is disposed of securely.
This Privacy Policy describes how v12bet ("we", "our platform") collects, uses, stores, protects, and discloses your personal data when you use the v12bet website, mobile platform, and all related services.
By registering as a member or using any v12bet service, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. This policy should be read together with Terms & Conditions v12bet which together form the complete agreement governing your use of the platform.
Important Note: v12bet is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia. This policy is updated periodically and significant changes will be communicated to members via email. The date of the last update is displayed at the top of this page.
When you register and use the v12bet platform, we collect the following information that you provide voluntarily:
When you use the v12bet platform, our systems automatically record certain technical information:
| Data Type | Example | Purpose | Basics |
|---|---|---|---|
| Device & Browser Data | Device type, OS version, browser type | Platform optimisation | Legitimate interest |
| Network Data | IP address, ISP, general location | Security & Fraud | Legal compliance |
| Session Data | Login time, session duration, pages visited | Usage analytics | Legitimate interest |
| Transaction Data | Deposit records, withdrawals, betting history | Platform Operations & AML | Legal compliance |
| Gaming Data | Game history, betting statistics, game preferences | Responsible Gambling | Public interest |
V12bet collects your personal data through the following means:
Our commitment: v12bet does not purchase, acquire, or import personal data lists from any external source. All data we hold comes exclusively from your direct interactions with the v12bet platform.
V12bet processes your personal data for the following purposes, all of which have a valid legal basis:
If you have given your consent, v12bet may send you information about promotions, offers, and platform updates via email or your preferred channel. You may withdraw this consent at any time through your account settings or by contacting our support team.
Right to Object: You have the right to object to the processing of your data for legitimate interests or direct marketing purposes at any time. Your objection will be processed within 30 business days.
V12bet not sold, not rented, and not traded members' personal data to any third party. However, in the course of operating the platform, we share certain data with the following parties within strictly limited and controlled circumstances:
All of these service providers are bound by strict confidentiality agreements and may only use your data for the specific service purposes assigned to them.
V12bet may disclose your personal data without prior consent when required by Malaysian law — including court orders, writs, directives from law enforcement authorities or AML reporting obligations. In such circumstances, we will notify you of the disclosure to the extent permitted by law.
Cross-Border Data Transfers: Some of our service providers may operate outside Malaysia. In such cases, v12bet ensures that a level of data protection equivalent to Malaysia's PDPA is applied to those transfers through appropriate contractual safeguard mechanisms.
V12bet implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:
Shared Responsibility: While v12bet implements all reasonable security measures, the security of your account also depends on your own actions. Please use a strong and unique password, enable two-factor authentication where available, and never share your login credentials with anyone.
V12bet retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The data retention guidelines are as follows:
Once the retention period expires, data is securely disposed of using methods that ensure it cannot be recovered. Data that is no longer needed for its original purpose but must be retained for legal compliance will be anonymised — all personal identifiers are removed so that the data can no longer be linked to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by v12bet:
V12bet uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how the platform is used. The following are the categories of cookies we use:
| Cookie Category | Example | Purpose | Status |
|---|---|---|---|
| Essential Cookies | Session tokens, encrypted account IDs | Secure login, session continuity | Mandatory |
| Functional Cookies | Language preferences, interface settings | Remembering your preferences on the platform | Mandatory |
| Performance Cookies | Anonymised usage analytics data | Understanding how the platform is used | Preferences |
| Security Cookies | Anti-CSRF tokens, device fingerprint | Detecting suspicious activity | Mandatory |
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the login functionality and security of the v12bet platform. Optional cookies can be disabled without impacting core platform functionality.
Third-Party Cookies: Game providers such as Evolution Gaming and Pragmatic Play may set their own cookies within the context of the games you play on the v12bet platform. Those cookies are governed by the respective provider's privacy policy and are not under the direct control of v12bet.
V12bet services are restricted to individuals aged 18 years and above only. v12bet does not knowingly collect or process the personal data of individuals under 18 years of age.
Should v12bet discover that personal data belonging to a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians with concerns about possible use of the platform by a child under their care may contact us at support@v12bet.run for prompt action.
Important Notice: Any attempt to register a v12bet account on behalf of a minor, or to grant a minor access to the platform, constitutes a serious violation of our terms of use and may carry legal consequences.
If you have any questions or concerns, or wish to exercise your rights regarding your personal data at v12bet, please contact us via:
V12bet will respond to all privacy-related inquiries within 30 business days from the date of receipt. For more complex requests, we will notify you if additional time is required.
If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with Personal Data Protection Department of Malaysia which operates under the Malaysia Ministry of Communications and Digital. More information on how to submit a complaint can be found through the ministry's official channels.
Policy Updates: This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. Significant future changes will be communicated to registered members by email at least 14 days before taking effect.
Your Rights
Under Malaysia's PDPA 2010, you have six key rights regarding your personal data. v12bet respects and supports the exercise of all these rights.
You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 business days. Information related to any ongoing criminal investigation may be exempt.
If the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. Some information can be updated directly from your v12bet account profile page without needing to contact support.
In certain circumstances, you may request the deletion of your personal data. This right is not absolute — data that must be retained for legal compliance purposes (such as transaction records for 7 years) cannot be erased solely upon request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. For other purposes based on legitimate interests, you may raise an objection and v12bet will assess whether your interests override ours.
You have the right to receive the personal data you have provided to v12bet in a structured, commonly used, and machine-readable format (such as CSV or JSON) for transfer to another service provider of your choice.
In certain situations — such as when you dispute the accuracy of your data or object to its processing — you may request that v12bet restrict the processing of your data while the matter is being resolved, without deleting it entirely.
To exercise any of the rights above, please contact us at support@v12bet.run by stating the right you wish to exercise and the relevant information.
Infrastructure Security
Why This Matters
If you have ever tried reading the privacy policy of an online platform, you probably know how tedious such documents tend to be — full of legal jargon, convoluted sentences and references to legislation you have never heard of. At v12bet, we do not want our privacy policy to exist merely as a document that is kept for compliance purposes. It is a document that genuinely explains how we manage your information — and you have every right to understand it clearly.
You may be wondering: why does v12bet need my full name, date of birth and MyKad number? The answer is straightforward — these are legal requirements that all legitimately operating online financial and entertainment platforms must comply with. Under Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) procedures, v12bet is required to verify a member's identity before processing any withdrawal. This is not optional — it is a legal obligation. And it actually protects you as well, by preventing others from using your identity to open an account or withdraw your funds.
Regarding deposits and payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX via Maybank2u and CIMB Clicks — it is important to understand that v12bet does not store the passwords or PINs of your e-wallet or online banking accounts. We have never asked for them, and our systems are not designed to receive them. What we do record is your account name and account number for withdrawal purposes, along with transaction records for legal compliance. This is standard practice across the global financial industry.
Cybersecurity is something v12bet takes extremely seriously. The 256-bit SSL encryption we use is the same standard adopted by Malaysia's largest banks. This means every time you log in to v12bet, every button press and every piece of information transmitted between your device and our servers is protected from interception by third parties. On top of that, your password is never stored in plain text — it is stored as a cryptographic hash that cannot be reversed to recover the original password, even by v12bet staff.
Many active v12bet members who play slots, baccarat, blackjack, live casino games and bet on the Malaysia Super League or EPL may wonder: is my gaming history shared with anyone? The answer is no — not for marketing or commercial purposes. Your gaming history is used internally for three main purposes: first, to support Responsible Gambling tools that help you track your playing patterns; second, to detect suspicious activity that may indicate money laundering; and third, to resolve any disputes about game outcomes should they arise.
Regarding your rights under Malaysia's PDPA — these are real legal rights, not just optional platform features that can be overlooked. At any time, if you wish to know what data v12bet holds about you, you may request a copy. If any information is inaccurate, you may request a correction. If you wish to leave the platform and have your data deleted, you may do so — subject to the legal compliance limitations set out in this policy. All such requests simply need to be submitted by email to our support team, and we are required to respond within 30 business days.
Ultimately, your trust is the foundation of everything v12bet builds. Without members' trust, no platform can survive. Every decision we make regarding data management — how we store it, how long we keep it, who we share it with, and how we protect it — is made with your interests and rights as a v12bet member at the forefront. This Privacy Policy is not a hidden document — it is our written commitment to you.
V12bet complies with Personal Data Protection Act 2010 (PDPA) Malaysia entirely. Your data is protected with 256-bit SSL encryption, is never sold to third parties, and you retain full rights to access, correct or request deletion of your data. For any privacy inquiries, contact us at support@v12bet.run. See also Terms & Conditions and the Responsible Gambling us.
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